Terms and Conditions

1. Scope

These General Terms and Conditions apply to all orders placed by consumers through this online shop.

A consumer is any natural person who enters into a legal transaction for purposes that are predominantly neither commercial nor their independent professional activity. An entrepreneur is a natural or legal person or a partnership with legal capacity who, when entering into a legal transaction, acts in the exercise of their commercial or independent professional activity.

2. Contracting Party

The purchase agreement is concluded with:

Matthias Ergün
PrivacyRoll (Sole Proprietorship)
Plantagenstr. 1
13347 Berlin

Phone: 0176 46786772
Email: privacyroll@gmail.com

3. Offer and Conclusion of Contract

The presentation of products in the online shop does not constitute a legally binding offer, but rather a non-binding online presentation.

The customer can initially place products in the shopping cart without obligation and correct their entries at any time before submitting the binding order.

By clicking the "Buy", "Pay now" button or a similar button, the customer submits a binding offer to purchase the goods contained in the shopping cart.

After receiving the order, the customer receives an automatic order confirmation by email. This order confirmation does not yet constitute acceptance of the purchase agreement, unless acceptance is expressly declared therein. The purchase agreement is concluded when we expressly confirm the order by email or ship the goods.

4. Products and Product Availability

We sell household products, practical everyday products and comparable goods for private use.

Should an ordered product exceptionally not be available, we will inform the customer immediately. Any payments already made will be fully refunded in this case.

We reserve the right to withdraw from the contract if delivery is impossible for reasons beyond our control.

5. Prices and Shipping Costs

All prices stated in the online shop are in Euros.

According to § 19 UStG, no sales tax is calculated and shown.

Shipping within Germany is free of charge. There are no additional shipping costs. The amount shown in the shopping cart and at checkout is the final amount.

6. Payment Methods

The customer has the payment methods displayed at checkout available in our online shop. Possible payment methods may include: credit card, PayPal, Klarna, Apple Pay, Google Pay, Shopify Payments, as well as other payment methods displayed at checkout.

Payment is processed via the selected payment service provider. The terms and conditions of the respective payment provider also apply.

7. Delivery and Shipping

We deliver exclusively within Germany. Delivery to addresses outside Germany is not possible.

Delivery will be made to the delivery address provided by the customer.

The delivery time is generally 3-5 business days from the conclusion of the contract or from receipt of payment. Deviating delivery times are stated on the respective product page.

Shipping is free of charge.

Should delivery exceptionally not be possible, we will inform the customer immediately and fully refund any payments already made.

8. Shipping by Suppliers

Some of the products offered are shipped directly to the customer by external suppliers, manufacturers or shipping partners.

However, the customer's contractual partner remains the operator of this online shop. Claims arising from the purchase agreement, in particular warranty rights, rights of withdrawal and refund claims, exist against the operator of this online shop.

In individual cases, delivery may be made from different warehouses or in several partial deliveries, provided this is reasonable for the customer. The customer will not incur any additional costs as a result.

9. Retention of Title

The goods remain our property until full payment has been received.

10. Right of Withdrawal for Consumers

Consumers generally have a statutory right of withdrawal. The right of withdrawal for distance contracts is generally 14 days. The details can be found in our separate cancellation policy.

11. Returns

The conditions for returns are set out in our separate cancellation policy and return policy. Please do not return goods without prior contact so that we can correctly assign the return. The customer's statutory rights remain unaffected by this.

12. Warranty

The statutory liability for defects applies. If delivered goods show obvious material or manufacturing defects, we ask the customer to report these defects to us as soon as possible. Failure to report these defects, however, has no effect on the statutory warranty rights.

13. Transport Damage

If goods are delivered with obvious transport damage, we ask the customer to report these damages to the deliverer immediately and contact us. Failure to make a complaint has no effect on consumers' statutory claims.

14. Product Safety

We only offer products intended for private use. Customers are obliged to observe product information, safety instructions, warnings and instructions for use.

Since December 13, 2024, the General Product Safety Regulation for consumer products has applied in the EU, including online trade. For safety-related questions about a product, customers can contact us using the contact details provided in the imprint.

15. Liability

We are liable without limitation for damages resulting from injury to life, body or health, as well as for intent and gross negligence.

In the event of slight negligence in breaching essential contractual obligations, we shall only be liable for the foreseeable damage typical for the contract. Essential contractual obligations are those obligations whose fulfillment enables the proper execution of the contract in the first place and on whose compliance the customer can regularly rely.

Liability under the Product Liability Act remains unaffected.

16. Vouchers and Discount Codes

Vouchers and discount codes can only be redeemed within the specified period and only under the conditions stated in each case. Cash payment is excluded. Discount codes cannot be combined with each other, unless otherwise stated.

17. Contract Language and Contract Text Storage

The contract language is German. We do not permanently store the contract text for the customer. The customer receives the order data and these General Terms and Conditions by email or can save and print them before placing the order.

18. Customer Service

For questions, complaints or grievances, please contact us at:
Phone: 0176 46786772
Email: privacyroll@gmail.com

19. Dispute Resolution

We are not obliged and not willing to participate in a dispute resolution procedure before a consumer arbitration board.

20. Applicable Law

The law of the Federal Republic of Germany applies, excluding the UN Convention on Contracts for the International Sale of Goods. For consumers, this choice of law applies only insofar as it does not deprive the consumer of the protection of mandatory statutory provisions of the state in which the consumer has his habitual residence.

21. Final Provisions

Should individual provisions of these General Terms and Conditions be or become invalid, the validity of the remaining provisions shall remain unaffected.